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Your account, your data, your control.

When you open an account on mop77, we commit to clear policies on how your data is held, how your wallet is protected, and how disputes are resolved.

Data retained securelyPayment verification enforcedSupport channels in English
Explore the Lobby Read FAQ
mop77 Your account, your data, your control.
REACH US ANYTIME

How to contact us about legal or account concerns.

Live Chat Open the chat widget in the bottom-right corner of your mop77 account or lobby. Available 24/7 in English for account queries, payment holds, or to report suspicious activity.
Email Support Send account verification requests, data access forms, or legal inquiries to our support team. Responses typically arrive within 4 business hours during weekday business hours.
Account Settings Navigate to Settings → Account → Privacy to download your data, view transaction history, or update your contact details. Changes take effect immediately.
DATA & SECURITY

How we protect your account and information.

Payment Verification

Every deposit and withdrawal is cross-checked against your registered identity and linked bank account. DANA, OVO, GoPay and QRIS transfers show on your mop77 statement within seconds; disputes are logged and investigated within 24 hours.

Encrypted Account Access

Your login credentials are hashed; your session is encrypted end-to-end. Two-factor authentication is optional in your account settings. We log all login attempts and alert you of unrecognized access.

Data Retention

Account data is stored on secure servers located in regulated data centres. Transaction history is kept for twelve months after account closure. You can request deletion of non-transactional personal data at any time via support.

Dispute Resolution

Payment disputes involving DANA, OVO, GoPay or QRIS are handled directly with your payment provider; mop77 provides transaction records within 48 hours. Reversals are processed once your bank confirms the incident.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to measure lobby traffic. You can disable non-essential cookies in your browser; this does not affect account access or withdrawals.

Jurisdiction & Local Law

Your account terms and dispute resolution depend on local law where you access mop77. If a conflict arises, the laws of your region take precedence over our policy.

Legal and account questions you ask us.

We collect your name, phone number, email, date of birth and linked bank account details (account holder name and number). Your identity is verified against national records before your first withdrawal. No additional data is collected unless you contact support or enable optional features.

Transaction records are retained for twelve months after closure to comply with dispute and audit requirements. Personal contact details are deleted within 30 days unless a dispute or investigation is ongoing. You can request early deletion via support.

Yes. Navigate to Settings → Privacy → Download My Data in your account. A complete export including all transactions, deposits and withdrawals is generated within 4 business hours and sent to your email address.

Report the issue to our support team immediately with your transaction ID and the payment method (DANA, OVO, GoPay or QRIS). We investigate within 24 hours and work with your bank to reverse unauthorized transfers. Pending disputes block account withdrawal until resolved.

The full terms are accessible via the footer link on any page, or directly in your account under Settings → Legal. You can also request a printed copy via email. Updates are announced in-lobby; your continued use signals acceptance.

We do not store card numbers or payment credentials. Each transaction is tokenized by your payment provider; mop77 receives only a confirmation code. Your linked account details are encrypted and accessed only during verification or dispute investigation.

Yes. Submit a deletion request via Settings → Privacy → Close Account or email support. Your account is deactivated immediately; personal data is purged within 30 days except transaction records retained for twelve months to satisfy legal obligations.

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