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How mop77 Protects Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal information is handled with care.

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mop77 How mop77 Protects Your Privacy
PRIVACY CONTACTS

Reach Us About Your Data

Questions about your privacy or how we handle your information? We're here to help. Contact our support team via live chat, email or phone during business hours — they can explain any…

Live Chat Support Open the live chat inside your account dashboard. Our team responds within minutes during operating hours and can walk you through your privacy settings and data access requests.
Email Support Send your privacy inquiry to our support email. Include your account username and a clear description of your request, and we'll reply within 24 hours with detailed information.
Phone Support Call our support line during business hours. Have your account details ready and ask to speak with our privacy team about your data, withdrawals, or account security.
DATA SECURITY

How We Keep Your Information Safe

mop77 uses encryption to protect your login credentials and payment information. Your account is secured with password protection and optional two-factor authentication.

Encryption & Passwords

All your login information and deposits are encrypted end-to-end. We store passwords as encrypted hashes, never in plain text, so even our staff cannot see them.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions are processed through secure, encrypted payment gateways. Your card or wallet details are never stored on our servers after the transaction.

Account Access Control

Only authorized team members can view your account data, and only when required for support, fraud prevention or legal compliance. We log all internal access for audit purposes.

Data Retention Policy

We retain your personal data for as long as your account is active plus a retention period required by local law. Once that period ends, we delete or anonymize your information securely.

Privacy Requests & Changes

You can request access to your data, ask us to correct errors, or request deletion where local law permits. Contact support with your request and we'll respond within 14 days.

Breach Notification

If we detect unauthorized access to your account or data, we notify you immediately via email and phone, and provide guidance on securing your account and monitoring for fraud.

Frequently Asked About Your Privacy

Below are answers to the most common questions players in Indonesia ask about how mop77 handles personal data, account information, and privacy rights.

We collect your name, email, phone number, date of birth, address, and identification details during registration. When you deposit, we also collect payment method information such as your DANA, OVO, GoPay or bank account details, and your transaction history. We track your gameplay, login times, device type and IP address for account security and fraud prevention.

We retain your account data for the duration of your active account plus a retention period required by local law, typically six months to one year. After that time, we securely delete or anonymize your personal information. Transaction records may be kept longer to comply with financial regulations where local law permits.

You can update your profile details — such as phone number, email, or address — by logging into your account settings. To request deletion of specific data or your full account, contact our support team via live chat, email or phone. We'll process your request within 14 days, subject to any legal obligations we must fulfill.

Yes. We use industry-standard encryption for all payment transactions. Your DANA, OVO, GoPay or bank account details are transmitted through secure channels and never stored in plain text on our servers. Payment processing is handled by certified payment gateways that comply with international security standards.

We do not sell your personal information. We only share data with third parties when necessary for payment processing, account verification, fraud prevention, legal compliance where local law permits, or providing customer support. Any third party we work with is bound by confidentiality agreements.

Contact our support team immediately via live chat, email or phone. Change your password right away and enable two-factor authentication if available. Our team will review your account activity, secure it, and help you monitor for unauthorized transactions or use.

We use cookies to remember your login session, track your preferences in the lobby, and analyze how you navigate our platform so we can improve performance. You can manage cookie settings in your browser, though some features may not work properly if cookies are disabled. We do not use cookies to track you across other websites.

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