Reference

Terms & Conditions at mop77

When you open an account with us, you're agreeing to clear, straightforward rules that protect both you and the platform.

Account SecurityPayment ClarityData ProtectionWithdrawal Rules
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mop77 Terms & Conditions at mop77
REACH US ANYTIME

How to Contact Us About Terms

Live Chat Open the chat widget inside your account lobby or on this page. Our team responds during business hours and can clarify any term or help you request changes to your account settings.
Email Support Send your question to [email protected] and expect a reply within 24 hours. Include your account username and a clear description of what you need to understand or change.
Phone Line Call our Indonesia support team at the number listed in your account settings. Lines are open seven days a week to handle policy questions, account disputes or data requests.
HOW WE PROTECT YOU

Security, Data and Your Rights Under Our Terms

Account Verification

When you open an account, we collect your name, date of birth, email and phone number — what we need to verify your identity and process withdrawals. We never share this with third parties except to payment processors for DANA, OVO, GoPay and QRIS transfers.

Password & Device Security

Your login credentials are encrypted. We recommend using a strong password and keeping your phone or computer secure. If your account is accessed without permission, contact us immediately so we can freeze it.

Cookies & Tracking

We use cookies to remember your login, keep your session active and track site behaviour so we can improve our lobby. You can disable cookies in your browser, but some features may not work smoothly.

Data Retention

We keep your account data for six years after closure to meet local compliance rules and handle any disputes. Transaction records are retained separately for audit purposes and to prevent fraud.

Your Rights

You can request a copy of all personal data we hold, ask us to correct errors, or ask us to delete your account completely. Fill out a data request form in your settings and we'll respond within 14 days.

Dispute Resolution

If you think we've violated our terms, contact our support team first. If we can't resolve it, you have the right to escalate to a local disputes body, depending on local law.

Common Questions About mop77 Terms

Navigate to Account Settings, select Close Account, and confirm. We'll freeze withdrawals immediately to prevent fraud. Your balance can be withdrawn within seven days; after that, unclaimed funds follow local law. We'll keep your data for six years for compliance.

Yes. Go to Account Settings, click Edit Profile, and update either field. We'll send a verification code to your current email or phone to confirm the change. This keeps your account safe from unauthorized edits.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within one hour. Bank transfers may take one to three business days depending on your bank. We process requests 24/7; delays are rare and we'll notify you if there's a hold.

We collect your name, date of birth, email, phone and payment details to verify your identity, prevent fraud and process deposits and withdrawals. We don't sell or share this data. It's stored securely and only accessed by our team when needed.

Absolutely. Open a data request in Account Settings under Privacy. We'll compile everything we hold — your profile, transaction history, chat logs and cookies — and send it within 14 days. There's no fee for this request.

Contact support immediately through live chat, email or phone. We'll freeze your account, review the activity, and if it's fraud, we'll reverse unauthorised transactions where we can. Change your password once we've secured your account.

Our core terms apply everywhere, but local law can override them. If you're in Medan, Semarang or elsewhere in Indonesia, access and certain rules depend on local law. Contact support if you're unsure whether you can play from your region.

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